DUDZX RETURN & REFUND POLICY

At Dudzx, your satisfaction is our priority. We currently ship, and accept returns, within Pakistan only. We offer a 7-day return policy, which means you have 7 days from the day you receive your order to request a return or refund, subject to the conditions below.

Return Window

You have 7 days after receiving your item to request a return. Requests made more than 7 days after delivery cannot be accepted.

Eligibility for a Return

To be eligible for a return, your item must be:

• Unused and unopened, in the same condition you received it;
• Sealed, with any protective wrapping or safety seals still intact;
• In its original packaging; and
• Accompanied by your order number or proof of purchase.

Because our products are personal-care and grooming items, for hygiene and safety reasons we cannot accept returns of any product that has been opened, used, or had its seal broken — unless the item arrived damaged, defective, or incorrect (see below).

How to Start a Return

To start a return, contact us within 7 days of delivery:

• Email: dudzxcontact@gmail.com
• WhatsApp: 0336 6256777

Please include your order number, the item(s) you wish to return, the reason for the return, and clear photos of the product and its packaging. Once your request is approved, we will share return instructions and the return address. Items sent back to us without first requesting and receiving approval will not be accepted.

Return address (approved returns only): Dudzx, Sector 11-B, North Karachi, Karachi 75850, Pakistan.

Damaged, Defective, or Wrong Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, leaking, or you received the wrong product, contact us within 48 hours of delivery with photos or a short video of the item and its packaging. We will arrange a replacement or a full refund at no extra cost to you, including any return shipping.

Return Shipping Costs

• For change-of-mind returns of eligible (unopened, sealed) items, return shipping is the customer's responsibility, and the original delivery charge is non-refundable.
• For items that are damaged, defective, or incorrect, Dudzx covers all return shipping costs.

Non-Returnable Items

The following cannot be returned or refunded:

• Opened or used products, or any item with a broken seal (for hygiene reasons);
• Sale, clearance, or discounted items, and free gifts or complimentary items;
• Gift cards.

Exchanges

The fastest way to get the item you want is to request a return of the eligible item and, once your return is approved, place a new order for the replacement.

Order Cancellations

You may cancel your order before it is dispatched by contacting us as soon as possible. Once an order has been handed to the courier it can no longer be cancelled, but it may be returned under this policy after delivery.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved:

• Cash on Delivery (COD) orders are refunded via bank transfer, JazzCash, or Easypaisa to an account you provide.
• Card or online-payment orders are refunded to your original payment method.

Approved refunds are processed within 7 business days. Please note it may take additional time for your bank or payment provider to post the refund to your account. Original delivery charges are non-refundable except where the item was damaged, defective, or incorrect.

Contact Us

For any questions about returns or refunds, please contact:

Dudzx — Sector 11-B, North Karachi, Karachi 75850, Pakistan Email: dudzxcontact@gmail.com | WhatsApp: 0336 6256777